Glen Wakeman is the CEO and co-founder of LaunchPad Holdings, LLC. LaunchPad is a toolkit for startups and entrepreneurs. With a wide range of advisors and industry leaders, LaunchPad helps individuals starting a business identify risks and create a clear business plan.
Wakeman received a BS in Economics and Finance from the University of Scranton and an MBA from the University of Chicago. He spent well over 20 years with GE Capital where he filled several roles in general management, operations management, and business development. GE’s Board of Directors praised Wakeman, referring to him as a Growth Leadership role model.
During his tenure, Wakeman lived in six different countries and oversaw operations in over 30 countries making him a seasoned business professional of domestic and international markets. He contributes his success to simple principles.
Graciousness is one principle. Wakeman suggests making a personal and memorable connection. He likes to send handwritten thank you notes. It is personable, and it stands out among a heap of emails. Being gracious and standing out is going to be the difference between a single sale and a loyal repeat customer.
The second principle is to be fully involved in all aspects of the business. Be actively involved in as many components necessary to gather insight and perspective into what is needed to keep the company going (http://reporterexpert.com/glen-wakeman-guides-startups-technology-solutions/). The third principle is Wakeman’s secret weapon: curiosity. His curiosity drives him. Problems tend to nag at him until he can find a solution and ultimately ensure customer satisfaction.
Wakeman’s last bit of advice to anyone interested in starting or maintaining a business is to read, The Art of War by Sun Tzu. It is a Chinese military treatise that dates to 5th century BC. Surpassing time it teaches strategy, discipline, and the importance of teamwork. The Art of War is an industry favorite in the corporate arena – a staple even.